Our current lead time is 7 – 10 working days on all our products.

We will always aim to get products out to our customers as soon as possible however lead times may fluctuate throughout the year. Delivery lead times are provided in working days (Monday to Friday, excluding bank holidays). Estimated delivery lead times commence from point of receipt of order on a working day. In the case of orders placed after 12 noon the lead time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded.

Step 1: Collection from Us

We carefully stack, palletize / box, and wrap your order before booking it with our trusted pallet / parcel courier. Once confirmed, the courier promptly collects your goods.

Step 2: Secure Hub Processing

After collection, your pallet is transported to the nearest Palletways hub, where it’s securely processed and assigned to a delivery partner for the next stage.

Step 3: Fast, Trackable Delivery

Your pallet is dispatched for delivery with real-time tracking. Our system provides full visibility and proof of delivery, giving you complete peace of mind.

The Garden Village use a national pallet network Palletways to deliver our products throughout the UK & Channel Islands except Ireland. Our palletised products are all self-assembly, therefore will arrive flat packed, shrink wrapped on a non-returnable wooden pallet. The Instructions, fixtures and fittings are all enclosed in a clear bag, located at the bottom of the packed product.

The Garden Village or carrier will contact the customer by telephone prior to delivery to confirm details and agree a suitable delivery date. A tracking number will be provided by Palletways so the customer can track their order in real-time. Delivery times are weekdays between 8AM and 6PM however this can vary dependent upon unforeseen circumstances. No exact time of day can be given. All dates quoted for either delivery or contact are approximate. The Garden Village will not accept any liability for any delay in delivery for any reason. Once the goods have been dispatched, orders cannot be cancelled without incurring costs. Goods are typically dispatched 3 working days prior to delivery.

There must be access for a 7.5T Lorry approx. 3.6m H / 2.3m Width / 7.9m Length (i.e. the size of a bin lorry or fire engine) to reach the property and unload. We can only guarantee a curb-side delivery and the smallest vehicle is a 7.5T lorry, if this is unable to access the property further delivery charges may be applied, customers will be notified prior to the goods being dispatched. Customers must be available to check and sign for the delivery except when The Garden Village have received confirmation from the customer that the item can be left without a signature, please be aware that The Garden Village will not accept liability for any goods being lost or stolen when the customer has approved this. Please ensure that goods are checked on arrival, please sign for goods as “damaged” if the item appears damaged or opened in any way.

Should an order be delayed for whatever reason the company will not issue compensation and any outstanding balances owed by the customer must still be paid in full. It is the customer’s responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed onto the customer. In the event you are having the store installed independently it is advisable to wait until you have been notified of your delivery date.  We also recommend that on receipt of goods the customer is thoroughly satisfied that the order has been delivered in full prior to booking or commencing with the installation work. We are able to accept orders to be delivered to most parts of Europe, but unfortunately, you will not be able to place your order online. If you have any queries about deliveries outside of the UK, please contact our Customer Service team by email sales@thegardenvillage.co.uk.

Deliveries within ZONE A are free of charge, however extra delivery charges are applied to the following postcodes.

• ZONE B (£24) – CR, DA, DG(1-7,10-16), DT(1-8), E(1-98), EC, EH(1-38,43-99) EX, FK(1-7), G, IG(1-11), KA(1-26,29-30), KT, KY(2-5), LD, LL(35-56,58-78), ML, N(1-22,81), NW(1-11), PA(1-19), PL, RM(1-14,19,50), SE(1-28,99), SG, SK(1-23), SM, SW(1-99), SY (10-11,15-25), TA(16-20), TD(1,2,4), TQ, TR(1-9), W(1-4,6,8-12,14), WC
• ZONE C (£42) – AB, DD, DG(8-9), EH(39-42), FK(8-21), IV(1-36,63,99), KW(1-14), KY(1,6-99), PH(1-41,49-50), PO(30-41), TD(3,5-15), TR(10-20,26-93)
• ZONE D (POA) – GY(1-10), HS, IM, IV(37-39,40-62,64-98), JE(1-3), KA(27-28), KW(15-17), PA(20-80), PH(42-44), TR(21-25), ZE(1-3)

Offshore Islands & Highlands may take an additional 7 – 10 working days for delivery in addition to the standard lead time. If you require an AM / PM or Saturday please contact the office on 01254 814343 alternatively email sales@thegardenvillage.co.uk at point of ordering.

Deliveries within ZONE 1 are free of charge, however extra delivery charges are applied to the following.

ZONE 2 (£30) Highlands / ZONE 3 (£36) Offshore Islands & Channel Islands (except Isle of Man) / ZONE 4 (£72) Isle of Man