Returns Policy

Our Returns Policy only applies to direct orders from consumers through this website. If your item was purchased through an online retailer please get in touch with them directly.

Returns

  • Where goods are returned to us within 30 days of delivery, are unused and in a re-saleable condition, and where we have evidence that the goods were purchased from us, we will then refund you less collection costs.
  • Refunds are usually issued within 7 working days from receipt into our warehouse which is the time it takes for the goods to be processed & checked.
  • If you cancel within 12 hours of order confirmation you will receive a full refund. However, any cancellations received after 12 hours may already have been shipped, you will receive a refund minus any shipping costs we have incurred.
  • All returns need to be organised with ourselves, please contact our customer service team who will organise for our couriers to collect the item from you. You will need to package the item and ensure you are at home on the agreed collection date.
  • If you are not at home when we try to collect we reserve the right to deduct from your refund the direct costs to us of the failed collection.
  • We DO NOT accept the return of bespoke goods.

Damaged Goods

  • You must notify us of damages within 14 days of receipt. We will arrange for replacement parts to be sent to you free of charge. We may ask for photographs and information to assist in determining the nature of the fault.
  • The return of incorrect size goods will ONLY be accepted, if they goods are unassembled and in good condition. A refund will be processed minus delivery and collection charges within 7 days of receipt of goods
  • Bulk orders will incur administration and re-stocking fee charges of 20% + VAT if the goods are cancelled within 7 days of dispatch

Faulty or Missing Parts

  • You must notify us of any concerns / damages within 30 days of receipt. We will arrange for replacement parts to be sent to you free of charge. We may ask for photographs and information to assist in determining the nature of the fault.
  • In the event that faults or missing parts are discovered, we will arrange and pay for the delivery of replacement parts or items. We are unable to pay for transport charges for non-faulty returns. Please note, photographs will be required for any quality issues or faults.