Privacy Policy

We politely request that you take a minute to read through this Privacy Policy. If you have any questions the contact details are listed at the end of the Privacy Policy.

To make everything as simple as possible, we’ve made this basic easy-to-digest guide to keep our privacy policy transparent, clear and jargon free.

It’ll also explain how we’ll store and handle this data, and keep it safe.

The Garden Village Ltd is committed to protecting your privacy and personal data that you provide to us, or any that we may collect from or about you. We understand that nobody wants to have their personal information misused or sold and how important it is for us to protect your personal information. We do not sell your personal information to anyone. This applies to all products, services and instances where we collect your data; contacting us by telephone and using our website. By using our website, you are accepting the terms in this Privacy Policy.

In this Privacy Policy, we use the term “The Garden Village Ltd” (and “we”, “us” and “our”) to refer to The Garden Village Ltd.

The Garden Village Ltd is registered with the Information Commissioner’s Office, registration number ZA713101.

What is a privacy policy?

This policy explains when and why we collect any personal information.

What personal data do we collect?

We only collect personal information when an order is placed, in which we only collect minimum the required personal information to take and process your order. This personal data includes:-

  • Contact details (name, email, telephone, billing & delivery address)
  • IP Address / Optional account information

If you make a purchase from us, your credit/debit card information is not held by us, we use a third party to process payments, who specialise in the secure online capture and processing of credit/debit card transactions.

How and why are we collecting your personal information?

We collect personal information where appropriate, to ensure that we can process and fulfil your order. This includes collecting your delivery address, so we delivery your order, your billing address, contact name, telephone number etc.

In certain situations we can collect and process data with your consent, for example with a checkbox to opt-in for email newsletters.

When do you collect personal data from me?

We only collect data when you interact and submit your data to us, this includes:-

  • When you sign up for a customer account, we may store your name, email, phone and addresses which will be used to speed up the checkout process by pre-filling these fields out.
  • When you checkout, we will store your name, email, phone and addresses along with your order details, this allows us to process your order. We only store this data for as long as the law requires, such as for VAT reasons.
  • When you contact us via online forms, such as ask a question, contact us, or send us an email, we will only collect this information to process your enquiry, the data is then deleted when the enquire has been completed.

How will it be used and who will it be shared with?

Your personal data will be used for processing and fulfilling your order, personalise/enhance your use of the website.

For example, we may use your information to:

  • Process an order you have made
  • Arrange delivery of your order – we may pass on your contact number to the carriers to call you in regards to the delivery

Please note – we do not pass any personal data to third parties for any other reason, apart from fulfilling your order.

How do you protect my personal data?

We understand the important of data security to our customers we treat your data with the utmost care and take appropriate steps to protect it.

Our website is secured via an SSL certificate (https:// – padlock in the url bar) which ensures all data transmitted is encrypted between the website and your device.

Access to your customer account is password protected.

No credit/debit card information is stored by ourselves.

Will I be contacted via my personal data?

We may contact you using your personal data only to help fulfil your order, for example we may need to call to arrange a suitable delivery date. We will not use your personal data to contact you for any other reason unless you have opt-ed in for communication such as email newsletters.

How long will you keep my personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as necessary for the purpose it was collected.

When you place an order, we’ll keep the personal data given to us for up to seven years so we can comply with our legal and contractual obligations, such as tax records.

Can I request that my personal data is deleted?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as necessary. You can request that we remove identifiable information that we hold against you.

We will never sell your personal data, and do our utmost to keep your details safe and secure. You can change your mind on the personal information we hold, email us at any time on

Can I request that you stop contacting me for marketing purposes?

Yes, you can either;

  • Click the unsubscribe link in the bottom of the email newsletter
  • Contact us on via email or post, our Contact Details are written below.

Does this site use cookies?

This website uses cookies for performance and operational purposes, for example so our system can recognise you have added products to your basket etc.

You can instruct your browser to not use cookies, but this will impact on the usability of this website, such as not being able to add products to your basket, login, register or checkout.

We also use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Changes to this Privacy Policy

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

Concerns and Contact Details

If you need to contact us regarding our Privacy Policy or any other related issue please write to:

Data Protection Officer

The Garden Village Ltd

Sykeside Drive

Altham Business Park




Alternatively you can email us on

This Privacy Policy was last updated March 2024.