Terms & Conditions

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving goods, in most cases,you can change your mind and get a full refund. There are exemptions, and this does not apply to our products that are bespoke, custom-made or have been assembled or partially assembled.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you’re entitled to the following:

up to 30 days: if your goods are faulty, you must notify us within 30 days of delivery by emailing sales@gardenvillage.co.uk following which you can get a refund or exchange. If the goods contain damaged or missing parts, we may send out replacement parts.

up to six months: if it can’t be repaired or replaced and the goods have been constructed, stored and maintained in accordance with our instructions, then you’re entitled to a full refund in most cases;

up to six years: if the goods do not last a reasonable length of time and have been constructed, stored and maintained in accordance with our instructions, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘we’, ‘us’ or ‘our’ means The Garden Village Limited; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

• sending an email to sales@thegardenvillage.co.uk; or
• contacting us via our website the gardenvillage.co.uk; or
• calling us on 01254 814343 (please check our website the gardenvillage.co.uk for our opening hours).

We are The Garden Village Limited a company registered in England and Wales under company number: 07015015

Our registered office is at: The Garden Village, Sykeside Drive, Altham Business Park, Accrington, Lancashire, BB5 5YE

Our VAT number is: 987 8339 42

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

• • If you buy goods on our site you agree to be legally bound by this contract.
  • These terms and conditions apply only if you are buying goods on our site as a consumer (i.e., for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases, which can be accessed via our website thegardenvillage.co.uk.
  • This contract is only available in English. No other languages will apply to this contract.
  • When buying any goods on our site you also agree to be legally bound by:
    • our website terms and conditions and any documents referred to in them;
    • extra terms which may add to, or replace some of, this contract. This may happen for various reasons g., security, legal or regulatory. We will contact you to let you know if we intend to do this by giving you one month’s notice; and
    • specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.

All of the above documents form part of this contract as though set out in full here.

• By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
  • read through the order summary before submitting your order;
  • read the acknowledgement email (see clause 4.3); or
  • contact us using the contact details at the top of this page.
• The key information we give you by law forms part of this contract (as though it is set out in full here).
• If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it

• Our Privacy Policy is available on our website.
• Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

• Below, we set out how a legally binding contract between you and us is made.
• You place an order on the site by selecting the product you wish to purchase and then adding the product to the basket. Click on the basket and proceed to checkout. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
• When you place your order at the end of the online checkout process (e.g., when you click on the submit order button) we will acknowledge your order by email. This acknowledgement does not, however, mean that your order has been accepted by us.
• We may contact you to say that we do not accept your This is typically for the following reasons:
  • the goods are unavailable;
  • we cannot authorise your payment;
  • you are not allowed to buy the goods from us;
  • we are not allowed to sell the goods to you;
  • you have placed an order to sell our goods through a business rather than as a consumer;
  • we reasonably believe you are trying to copy our goods;
  • you have ordered too many goods;
  • we are unable (in our reasonable opinion) to deliver the goods to your desired delivery address; or
  • there has been a mistake on the pricing or description of the goods.
  • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
    • a legally binding contract will be in place between you and us; and
    • we will dispatch the goods to you.
  • If you are under the age of 18 you may buy any goods from the site.

• Subject always to clause 5.2 below, you have the right to cancel this contract within 14 days without giving any reason.
• With some of our goods, you will be unable to cancel your order once placed. If you are unsure if the goods are excluded, please email us at sales@thegardenvillage.co.uk before placing your order. Once you have placed your order, you will be unable to cancel if you have ordered excluded goods.
• Where you are permitted to cancel, the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
• To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., an email) using the contact details at the top of this page.
• To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
• Where you exercise your right to cancel as detailed in this clause, you will be liable for all costs associated with our collection of the goods.

• • If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery if we have delivered or attempted to deliver the goods and any associated collection costs in collecting the goods.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than:
  • 14 days after the day we received back from you any goods supplied; or

; or

• • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • We may withhold reimbursement until we have received the goods back.
  • If you have received goods:
  • we will collect the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  • you will have to bear the direct cost of returning the goods; and
  • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• We use various couriers to deliver our For information on delivery options and costs, please contact us. using the contact details above.
• The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5). Unfortunately, we are unable to specify times.
• If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
• Delivery will take place at the address specified by you when you placed your order with us.
• Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
  • let you know;
  • cancel your order; and
  • give you a refund.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
  • You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
  • We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, please contact us before placing your order, at any time during the online checkout process.

• We accept payment by credit cards and debit cards: We do not accept cash or cheques.
• We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
• Your credit card or debit card will only be charged when the goods are dispatched.
• All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps.
• If your payment is not received by us and you have already received the goods, you must:
  • pay for such goods as soon as possible and in any case within 30 days; or
  • return them to us as soon as possible and in any case within 30 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
• If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
• Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
• All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage.

• The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
• We are under a legal duty to supply you with goods that are in conformity with this contract.
• The packaging of the goods may be different from that shown on the site.
• While we try to make sure that:
  • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance; and
  • the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you
• Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
• If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
  • we will let you know if we intend to do this but this may not always be possible; and
  • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
• Our goods that are made to measure will be made in accordance with the measurements you provide when placing your order. We accept no responsibility or liability where you have provided incorrect measurements, and this will not constitute a fault.

• Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
  • visit our webpage;
  • contact us using the contact details at the top of this page; or
  • visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
• Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
• If your goods are faulty, please contact us using the contact details at the top of this page. We may ask for photographs and information to assist in determining the nature of the fault.
• We reserve the right to refuse to provide a refund or exchange where in our reasonable opinion, our goods have not been constructed, stored and/or maintained in accordance with our product instructions or in any other way misused, and in such circumstances, the terms of our 12-month warranty and 10-year anti-rot guarantee shall not apply.

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

• Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
  • losses that were not foreseeable to you and us when the contract was formed;
  • losses that were not caused by any breach on our part;
  • business losses; or
  • losses to non-consumers.

No one other than a party to this contract has any right to enforce any term of this contract.

• We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
• If a dispute cannot be resolved or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
• If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
• The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
• Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you